Team Lead, Customer Experience at Zojatech Limited

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Full Time Jobs

Lagos

Posted 2 years ago

Zojatech Limited ls inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Team Lead, Customer Experience

Location: Lagos
Employment Type: Full-time

About Zojatech Limited: Zojatech Limited provides a wide range of software applications for businesses and individuals, such as Zojapay (A payment platform/solution for businesses and individuals), a Budget management system software (Revvex), Performance Management System (Mance), and a host of others. At Zojatech, we offer our software on a pay-as-you-go or monthly subscription basis, allowing our customers to access the software and its features without having to make a large upfront investment.

Job Requirements

Manage and supervise a team of customer service representatives, including training, coaching, and performance management.
Develop and implement customer service policies and procedures that align with the company’s objectives and ensure a high level of customer satisfaction.
Respond to customer inquiries, resolve complaints, and provide product and service information to customers in a courteous and professional manner.
Maintain accurate records of customer interactions, transactions, and complaints.
Collaborate with other departments, such as Sales and Operations, to ensure smooth customer interactions and seamless order processing.
Conduct regular team meetings to review performance metrics, provide feedback, and address any concerns or issues.
Continuously identify areas for improvement in customer service processes and implement solutions to improve efficiency and quality of service.
Ensure that team members are adhering to company policies and procedures and maintain compliance with relevant regulations.
Follow communication procedures, guidelines, and policies.