Core Network Engineer At Alfred And Victoria Associates

Filed in by on October 17, 2021 0 Comments
Lagos, Lekki, Nigeria
Posted 2 months ago

JOB TITLE: Core Network Engineer

JOB LOCATION: Lekki, Lagos
Department: Technical Support
Reporting to: CTO (Technical Issues)

JOB DETAILS:

  • As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possible service availability & performance for customers.
  • Ensure total customer satisfaction for the Company clients at all time.

Main Duties

  • Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
  • Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
  • Develop solutions that drive the success of our network.
  • Participate in developing policies, procedures and technical reports.
  • Leverage networking tools to identify & mitigate networks anomalies.
  • Ensure stable & reliable ISP network services.
  • Monitors the network performance on daily basis.
  • Handles & coordinates network trouble shooting & fault analysis.
  • Coordinates Trouble Ticket generation & swift responses.
  • Coordinates escalation matrix & solution management.
  • Manages deployment & maintenance of network monitoring, analysis & reporting tools.
  • Coordinates configuration processes on the hardware.
  • Manages installation of network hardware & software.
  • Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
  • Contribute to design & enhancement of the Company datacentre infrastructures.
  • Manages outages bridges, compose detailed shift and outage reports to Management.
  • Review new technologies and keep the company at the forefront of developments in Network Engineering.
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account set and network configuration.
  • Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
  • Provide prompt and accurate feedback to Customers.
  • Report from time to time to CTO.
  • Any other Tasks assigned to you by the Management.

Key Performance Indicator

  • Swift resolution of any established Trouble Ticket within 30 minutes for minor complaints.
  • Swift resolution of any established Trouble Ticket within 2 hours for major complaints.
  • Proper monitoring of Network.
  • Low outages /down time NOT more than 6 HOURS per month recorded.
  • Proactive maintenance of the Network & data centre infrastructures.
  • Low Clients churning rate at minimum rate of one client per month. OR 0.05% of the clientele base per annum.
  • High rate of Configuration and commissioning of minimum 10 Links per day.
  • High retention rate of Technical Support employees under supervision of Network Engineer.
  • Excellent customer relations

Academic Qualification

  • Degree holder in Electrical Electronic Engineering, Telecommunications Engineering or Computer Engineering from reputable higher institution.

Demand on the Job:

  • Must have 3 years and above core network experience with an ISP
  • BGP peering, TCP/IP, Vlan experience
  • Project Management skill (advantage)
  • Ability to work under none or minimal supervision.
  • Must have passed certified professional in the relevant network engineering certifications like CCNA.

Key Skills & Competencies:

  • A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
  • An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
  • A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.

Salary
Very Attractive.

HOW TO APPLY
Interested and qualified candidates should send their tailored CV to: [email protected] using the Job Title as the subject of the mail.

Note: Any application received after the closing date will be automatically rejected.

 Deadline: October 29, 2021

Job Features

Job Category

Engineering

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