Customer Engagement Officer At Ruff ‘N’ Tumble

Ruff n Tumble is a company that deals with children’s clothing, shoes and accessories. they are known to have 16 stores in Nigeria and an online clothing store that caters to the fashion needs of kids. it was founded by Adenike Ogunlesi in 1996.

JOB TITLE: Customer Engagement Officer

JOB LOCATION: Lagos

Main Objective of The Job

• Achievement of the organization’s strategic objective by focusing on supporting the customer experience unit in ensuring excellent customer engagement and also translate Ruff’n’Tumble’s core value of customer satisfaction into the customers day to day reality.

Responsibilities / Deliverables / Outcome

• Weekly Health Check Call
• Trendsetters Engagement via Calls, Emails, SMS
• Inactive Customers Engagement
• Prospective Customers Engagement
• Customer Database Management
• Customer Satisfaction Telephone Survey & Feedback Reporting
• Store support and attend to store enquiries
• Confirmation of store credit usage
• Telemarketing – Communication of ongoing offers/promotions
• Telesales – Conversion to Sales through telephone engagement
• Customer Enquiries Management
• Engaging on Loyalty Programme.

Requirements

• Candidates should possess a Bachelor’s Degree with a minimum of 4 years work experience.

HOW TO APPLY
Interested and qualified candidates should send their detailed CV to: [email protected] using the Job Title as the subject of the email.

 Deadline: October 31, 2021