Customer Service Officer at Gamay Properties

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Our company is looking for a passionate customer service representative that will support customers by providing helpful information, answering questions, and responding to complaints.
• He/She will be the front line of support for clients and customers and will help ensure that customers are satisfied with products, services, and features.

Responsibilities

• Manage customers and their requests by responding to questions and complaints through means such as telephone calls, emails etc.
• Ensure customer retention and increase the customer base
• Keep proper records and updated customer and clients’ databases.
• Support the sales team in processing customers’ goods and payments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information of company’s products
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions

Requirements

• BSc or its equivalent
• 1 – 2 years work experience.
• Excellent communication skills
• Keen attention to details
• customer service experience preferred
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Close proximity to Ikeja is key

Application Closing Date
29th November, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online