Customer Service Representative at Dreamworks Global Logistics

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to track items, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Minimum of Bachelor’s Degree or HND qualification.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Must have experience in Logistics / Courier / Freight.

Salary
Competitive and industry related.

Application Closing Date
14th November, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “CSR Abuja” as the subject of the email.

Note: Applicants should reside in Abuja.