Customer Success Manager, User Operations – Reviews (Remote) At Paystack

Paystack is a software company that builds technology to help Africa’s best businesses grow – from new startups, to market leaders launching new business models.

JOB TITLE: Customer Success Manager, User Operations (Reviews)

JOB LOCATION: Remote

JOB DETAILS:

• We’re looking for an experienced customer success leader to help Paystack build Africa’s most delightful customer experience.
• We approach customer support a little differently at Paystack. For one thing, customer support is housed within our Growth department, which reflects our deep belief that the quality of our customer interactions is an important growth lever. Our customer support team is also deeply embedded within our product delivery teams, to ensure a strong feedback loop between what we’re seeing in the field, and rapid process and feature improvements.
• What this means is that in addition to responding quickly and helpfully to both merchants and merchants’ customers, our primary goal within the User Operations team is to build scalable systems that pre-empt friction before it happens. And where we discover inefficiency, we work closely with cross-functional teams to implement long-term solutions which ensure that those issues never happen again.
• We’re able to do this by hiring smart, empathetic problem-solvers, and giving them custom tools that empowers them to accelerate growth for Paystack merchants.

What is the Scope of Responsibilities?