Dedicated Loan Recovery Call Center Agent at the Lagos State Employment Trust Fund (LSETF)

Lagos State Employment Trust Fund is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Dedicated Loan Recovery Call Center Agent

Location: Lagos
Job Type: Full Time
Reports to: Risk Officer (Loan Monitoring)
Industry: Social Impact (Government Owned)

 About Lagos State Employment Trust Fund: The Lagos State Employment Trust Fund (LSETF) was established to provide financial support to residents of Lagos State, for job, wealth creation and to tackle unemployment. LSETF serves as an instrument to inspire the creative and innovative energies of all Lagos residents and reduce unemployment across the State. The Fund has the mandate to help Lagos residents grow and scale their Micro Small and Medium Enterprises (“MSMEs”) or acquire skills to get better jobs through its three programmes; the Employability Support Programme, the Lagos Innovates Programme and the Loan Programme.

Job Requirements

• First Degree or Higher National Diploma certificate (minimum of lower credit) from a recognized higher institution
• Minimum of 2 years’ cognate experience in related function

Knowledge, Skills and Abilities required for the role:

• Strong active-listening and verbal-communication skills (especially with ability to relate in Yoruba or Pidgin English)
• Good interpersonal skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
• Experience working in a call center or customer-support role or lending financial institution
• Good negotiation skills
• Expertise in conflict resolution
• Good knowledge of CRM practices and systems
• Be proficient in the use of Microsoft packages

 How to Submit Your Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note

• Only shortlisted candidates will be contacted.
• We are NDPR compliant. By Submitting your information and documents to us, you are agreeing to the storage and usage of your data by LSETF, in accordance with our privacy policy

 Application Closing Date
23rd December, 2022.