Desk Head, Subsidiaries Channels Support at First Bank

JOB TITLE: Desk Head, Subsidiaries Channels Support

JOB DESCRIPTION

• Conduct proactive monitoring, operation and maintenance of channel applications and infrastructure (First Mobile, First Online Banking, VIACARD, FirstCollect, FirstConsole, Remita STP, FirstDirect) to maintain and support operations and ensure compliance to relevant standards
• Provide technical direction in the area of requirement definition, planning, coordination and implementation of channel applications and infrastructure
• Perform configurations, problems, incidents, IT service continuity and supply
• Assist in efforts to evaluate, recommend, integrate and coordinate enhancements to channel applications and infrastructure services
• Assist efforts to develop and configure channel infrastructure from conceptualization to stabilization and enhancements
• Test, debug, document and analyze the performance of channel applications and infrastructure components
• Provide high end support to all environments (production, testing, QA, development etc.), channel infrastructure implementation and patch management
• Conduct planning and monitoring of event, fault and performance management
• Fulfill service requests and perform routine maintenance and support activities within SLA
• Provide leadership and technical guidance to Channels systems
• Detailed stakeholder engagement in issue resolution and adherence to escalation matrix
• Provide innovative and relevant experience to problems, developments and integrations in the Channels eco-system
• Knowledge and expertise in modern IT technologies and domains to support and advance the Channels Systems
• Prepare and design reports on Systems availability and performance

Education:

• Minimum of a first degree or its equivalent in a IT related discipline

Masters or a recognized professional certification will be an added advantage experience

4+ years of experience in channel system support/ administration.

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