Head of Cards at Kuda Bank

Full Time Jobs

Lagos

Posted 3 years ago

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Head of Cards

Location: Lagos, Nigeria
Job Type: Full time
Department: Product

Role Overview

We are looking for a proactive and delivery-focused Head of Cards to take ownership of our Card Services and deliverable.
This role will be a critical operational link between internal stakeholders, card schemes (VISA, Mastercard) and our customers to ensure the smooth delivery of Kuda’s card issuing programmes. Reporting to the Group CTO, this role will also work closely with Product, Growth, Marketing and Project Management.
We are seeking someone with excellent communication skills who can interface directly with internal and external stakeholders in order to support, administer and enhance the systems and processes accordingly.
The ideal candidate will be the subject matter expert for operational knowledge relating to card-issuing programmes, launching across the different markets.
You will provide hands-on support to internal stakeholders across Product, Business Development, Growth, Marketing, Project Management and Compliance to ensure a smooth launch of card programmes to our customers at different locations.
This role will work closely with Visa and Mastercard Account Managers / Implementation Managers to ensure that necessary approvals are obtained, prepare “PIF” and “TPA” forms for submissions (if required), and constantly engage with card schemes to negotiate card fulfilment and card design requirements.
You will also offer critical support to the Group CTO on matters pertaining to Card Operations, updating on the status and progress of issuing projects.

Responsibilities
The responsibilities include but are not limited to:

A proven leader with experience in successfully managing, motivating and inspiring a team of diverse people ranging from Gen X, Millennials to Gen Zs.
A proven track record of successful delivery of card issuing programmes
Hands-on experience of working with card scheme providers (Visa, Mastercard)
A deep understanding of card issuing product offerings
A delivery focussed team player who can offer high levels of support to internal and external stakeholders, and provide excellent customer service to our customers
Maintain the card Programmes activities and deploy strategic initiatives
Maintain existing external Issuing Programmes and Clients’ relationships
Responsible for the Cards and Issuing P&L and growth initiatives
Coordinate daily operations with relevant stakeholders
Manage external partners relationship (schemes, issuers, processors, manufacturers)
Ensure Programme compliance with local regulators and schemes
Creating/leading the reporting procedures
Determining and describing the need for improvements; communicating them internally and externally (with the respective providers)
Help with launching new Programmes, extend to new geographies where opportunities are in line with industry trends
Preparing reports and recommendations for improvement of UX and increasing our revenues
Follow up on our metrics and KPIs on a daily basis
Support Finance with: Invoices validation, forecast, budget, purchase orders
Support Marketing roadmap and campaigns activities
Supporting ad-hoc projects.

Requirements and Experience

Business, IT or Analytical Degree
Previous experience in a challenger/disruptive FinTech and/or Financial Services (desirable but not mandatory)
Strong knowledge and background within the online payments industry with a focus on the prepaid cards and issuing sectors
Advanced level of communication, negotiation, and the ability to influence and motivate at all levels
Proven experience in successfully managing and launching new innovative products
Proven experience in leading, motivating and managing a team to deliver to deadlines.
A good technical and project management understanding of how complex products are developed
Strong analytical capabilities with finance, data and statistics, the ability to evaluate and interpret complex data
5 years of experience in working as a card Programme manager, project manager, business analyst, product manager, or similar roles
Experience with internal & external partners management
Experience in leading projects and operations management
Strong skills in Microsoft Excel & PowerPoint
Excellent interpersonal and communication skills (must love interacting with people and working collaboratively)
Passionate about cards
Basic understanding of Data Protection regulations as it pertains to the role
Good analysis, problem-solving and decision-making skills
Detail-oriented and self-starter with strong written and interpersonal skills
Computer literate and proficient in standard office applications Word, Excel and Outlook
Well organised with effective time and activity management skills
Proactive with great organisation and time management skills
Excellent attention to detail.