Head of Last Mile at Jumia Nigeria

View Jobs at Jumia

Full Time Jobs

Benin Edo

Posted 3 years ago

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

Job Title: Head of Last Mile

Location: Benin City, Edo
Employment Type: Full-time

Job Summary

As a Head of Last Mile Delivery, you will be responsible for leading all downstream, delivery related operations across the country.
Your performance would be measured on key parameters such as customer satisfaction, turnaround time, MIS reporting and last mile logistics costs.

Responsibilities

Leading last mile deliveries of all cities in the country
Enhancing the customer experience
Headcount and Infrastructure planning
Mentoring Delivery Centre Managers
Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations
Working as a part of project teams to plan and implement new initiatives at Delivery Centres
Responsible for creating and executing a world-class delivery experience.
Be the champion for customer focus for our teams across the organization

Requirements

Candidates should possess a Bachelor’s Degree / HND qualification with 4 – 10 years work experience.
Strong foundation in high volume operational setup; preferably in consumer businesses (eCommerce, FMCG, Logistics)
Should have handled geographically dispersed teams
Excellent management, communication and reporting skills
Problem Solving and Handling stressful and complicated situations
Leadership and Team Management skills.

Pay
Openly Negotiable.

Application Closing Date
30th August, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Head of Last Mile” as the subject of the mail.