• Jobs
  • Get Job Alert
  • Recruiter
  • About
  • Contact Us
Facebook Twitter Instagram
CareersngrCareersngr
  • Jobs
  • Get Job Alert
  • Recruiter
  • About
  • Contact Us
CareersngrCareersngr
Home»Job»Issuing Dispute Management – Desk Officer at First Bank

Issuing Dispute Management – Desk Officer at First Bank

Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email

First Bank

Full Time Jobs in Nigeria
Posted 2 years ago

JOB DESCRIPTION

  • Job Identification 353
  • Posting Date 11/09/2021, 02:09 PM
  • Apply Before 11/16/2021, 02:08 PM
  • Locations:  HEAD OFFICE, LAGOS, HEAD OFFICE, LAGOS, NG
  1. Carry out prompt resolution of dispute and customers’ complaints on dispense errors
  2. Monitor assigned complaints across digital channels are resolved within TAT
  3. Ensure all issues logged on CRM are closed considering the SLA with the customers.
  4. Ensure resolution of all second level electronic transaction complaints in the bank.
  5. Generate, collate and process issuing transactions files on daily basis for claims processed on behalf of the bank’s customers on Mastercard.
  6. Review chargeback processing to ensure other banks’ claims on FBN customers are genuine claims.
  7. Ensure timely and proper resolution of customer’s complaints of failed or fraudulent transactions on electronic channels (ATM, POS, WEB and MOBILE).
  8. Processing chargebacks on claims

Education:

MINIMUM EDUCATION: B.SC/HND IN ANY DISCIPLINE, PREFERABLY A NUMERATE DISCIPLINE

Experience:

Familiarity with electronic banking products is very essential as well as sound knowledge of excel and CSV files. – ANALYTICAL SKILLS AND WILLINGNESS TO LEARN IS KEY RECRUITMENT CRITERIA.

APPLY HERE

Apply Online

Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email
Previous ArticleSettlement Processing – Desk Officer at First Bank
Next Article Electronic Product Operations Data Scientist/Analyst at First Bank
Add A Comment

CBN N25 million NIRSAL Loan Apply – Portal Closes Next Month

May 11, 2023

Instant Loan From ₦10,000 to ₦6,000,000 Naira – Submit Applications

May 11, 2023

₦20,000 Naira NDE Loan (Grant) for Unemployed Persons Begins – Submit Application

May 3, 2023

Get ₦20,000 Naira – NDE Grant From Federal Government

May 1, 2023

XCredit Instant Loan (₦5,000 ~ ₦500,000)

April 30, 2023
Browse Jobs by Category

Jobs by State
Jobs by Date
Jobs by Region
Jobs by Type
Jobs by Field
Jobs by Qualification

VIEW MORE CATEGORY

Copyright © 2022 Careersngr | All Right Reserved.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.