Issuing Dispute Management – Desk Officer at First Bank

JOB DESCRIPTION

• Job Identification 353
• Posting Date 11/09/2021, 02:09 PM
• Apply Before 11/16/2021, 02:08 PM
• Locations:  HEAD OFFICE, LAGOS, HEAD OFFICE, LAGOS, NG

1. Carry out prompt resolution of dispute and customers’ complaints on dispense errors
2. Monitor assigned complaints across digital channels are resolved within TAT
3. Ensure all issues logged on CRM are closed considering the SLA with the customers.
4. Ensure resolution of all second level electronic transaction complaints in the bank.
5. Generate, collate and process issuing transactions files on daily basis for claims processed on behalf of the bank’s customers on Mastercard.
6. Review chargeback processing to ensure other banks’ claims on FBN customers are genuine claims.
7. Ensure timely and proper resolution of customer’s complaints of failed or fraudulent transactions on electronic channels (ATM, POS, WEB and MOBILE).
8. Processing chargebacks on claims

Education:

MINIMUM EDUCATION: B.SC/HND IN ANY DISCIPLINE, PREFERABLY A NUMERATE DISCIPLINE

Experience:

Familiarity with electronic banking products is very essential as well as sound knowledge of excel and CSV files. – ANALYTICAL SKILLS AND WILLINGNESS TO LEARN IS KEY RECRUITMENT CRITERIA.

APPLY HERE