IT VAS Support at GVA Partners

    Full Time
    Nigeria
    Posted 4 days ago

    JOB TITLE: IT VAS SUPPORT
    DEPARTMENT: TECHNICAL

    JOB SUMMARY

    • Technical support operations and projects for the deployment and delivery of VAS products and services
    • Responsible for the provision of reliable IT infrastructure to guarantee high output levels.

    Job Description

    Role and Responsibilities

    Operations and Management:

    • Deploy new products and services on the VAS platform based on the service description, flow and business rules.
    • Integrate VAS platforms with MNOs including SMS Gateway, USSDC, SDP, OTA, Billing etc.
    • Ensure 99.999% availability of VAS and IT services and platforms.
    • Carry out acceptance tests for newly deployed Vas platforms and solutions.
    • Have a full understanding of VAS protocols including SMPP, USSDI&II, SIP, HTTP(S), SS7, SIGTRAN, Web services, IP and others (SNMP, ICMP, etc).
    • Integrate the Company’s products/services in the client’s environment.
    • Develop technical specifications for applications that meet business requirements,.
    • Perform readiness tests on newly implemented VAS systems and products to validate features, capacity and functions.
    • Manage the company’s IT infrastructure: email services, internet access, Antivirus etc.
    • Generate periodic reports including daily, weekly, monthly, quarterly performance reports, activity reports, etc.
    • Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
    • Preparation/Analysis of Logs (Shortcodes, content downloads etc.)
    • Setup, Maintain and Monitor Network and Third Party VPN & SMPP Connections
    • Maintain Web and Mobile Applications
    • Develop and maintain code for process automation, monitoring of all business service provisions and internal applications.
    • Administration and Management of all internal and external servers and systems, network devices and connections.
    • Planning/Implementation of systems/network checklists.
    • Administer company’s wired and wireless local area networks.
    • Plan and Implement backup strategy for internal and remote systems
    • Identify and implement any necessary changes or upgrades.
    • Monitor server/network performance and availability to meet Service Level Agreement commitments.
    • Keep abreast of new developments and technology trends in VAS, telecommunication and networking
    • Perform other assigned duties as delegated by management from time to time.

    Qualifications and Education Requirements

    • Minimum of 2 years working experience in technical within the VAS, Telecommunication or ICT Industry
    • Completed NYSC
    • Minimum of a Bachelor’s degree in Computer Science/ Electronic Engineering/ Technology related field.

    Preferred Skills

    • Operating system environments: RedHat Linux/UNIX and Windows Operating systems administration and management.
    • Server and Data Backup
    • Databases: Database Administration(Oracle / MySQL)
    • Networking CCNA Level
    • Programming (PHP, PL/SQL, Shell Scripting and Java)
    • Business Intelligence (Optional)
    • Documentation
    • Research and Writing
    • Use of CRM
    • Use of Microsoft Office Suite
    • Interpersonal skills
    • Resource Management
    • Attention to detail
    • Excellent Communication skills

    Personal Characteristics
    • A self starter with high attention to detail
    • Great team work and collaborative spirit
    • Proven ability to make an impact both internally and externally
    • Analytical mind
    • Exhibit high energy levels and drive
    • Ability to easily adapt to changing work environment
    • Ability to engage and drive others to deliver targets
    • Exhibit professionalism at all times

    METHOD OF APPLICATION:
    Candidates who meet the above requirement should email their resume to [email protected] & [email protected]. PLEASE, STATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT FIELD OF THE MAIL.

    Job Features

    Job Category

    IT

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