Luxury Sales Associate (Retail) At Owens & Xley Consults
About Owens and Xley Consults
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Owens and Xley Consults is a full-service business consulting and advisory company located in Lagos, Nigeria and also loves creating practical solutions that assist entrepreneurs to navigate the day-to-day challenges of running a business.JOB TITLE: Luxury Sales Associate (Retail)
JOB LOCATION: Lagos
Employment Type: Full-time
JOB DETAILS:
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- As the Luxury Retail Sales Associate, you are the first line of contact for walk-in customers to the store.
- It is your responsibility to make customers feel welcome and assist them to find the products that most satisfy their needs.
- You must be knowledgeable about the products and able to adequately guide the customers at all times.
Duties and Responsibilities
Sales:
- Welcome and greet customers
- Attend to walk-in customers
- Attend to customers on the phone
- Recommend and display items that match customer needs/ want
- Process payment transactions
- Pack up customer orders
- Follow all companies policies and procedures
Customer Relations:
- Provide excellent customer service with the ability to develop and maintain meaningful and loyal customer relationships.
- Build and maintain customer base through consistent follow-up with phone calls and messages.
- Send messages to customers when there are new items.
- Resolve complaints from customers to maintain the store’s reputation
- Ensure that all orders are fulfilled
- Respond to all inquiries
- Create an energetic, exciting, innovative and approachable environment for customers.
E-commerce:
- Take product pictures
- Ensure new products are updated on the company’s website.
- Monitor stock levels and update daily
- Inspect landing pages, product information, checkout options, and all other pertinent website-related systems to ensure visual appeal, accuracy, and ease of use.
- Constantly ensure that payment options are configured correctly.
- Inspect and upload customers’ product reviews.
- Schedule and communicate intensive site maintenance, as needed.
- Receive and process payments from customers, using electronic transaction services
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
- Send product alerts to customers via Email and SMS
- Maintain and safeguard customer records of all data
Key Requirements
- B.Sc. or HND in a related field
- Minimum of 1-year experience in a similar role
- Excellent time management skills, ability to multitask and prioritize work
- Ability to work with minimal supervision
- Excellent written and verbal communication skills
Salary
N80,000 – N100,000 / Month.
HOW TO APPLY
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.
Deadline: September 24, 2021