Operations Manager at International NGO Safety Organisation (INSO)

Organization Background:

Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts.

INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training.

INSO works in 16 of the world’s most insecure countries with its headquarters in The Hague, the international city of peace and justice.

INSO Nigeria

INSO Nigeria began in April 2016 with the establishment of an office in Maiduguri, Nigeria. The Maiduguri field office is supported by a country office in Abuja, and the program currently supports 136 partners. Working with INSO in the Lake Chad Basin (LCB) region, you will have the unique opportunity to enable NGOs to do their job safely.

Job Summary

As the Operations Manager, you will report directly to the Director- Lake Chad Basin and work closely with the Director of Operations at HQ. You will oversee the various support services for our teams in Nigeria.

Major Responsibilities:

Human Resources

•  Lead and coordinate national staff on-boarding and coordinate with HQ HR on international staff onboarding.
•  Coordinate and monitor national staff performance monitoring, grievance management, etc.
•  Prepare national staff monthly payroll.
•  Provide support to internal and external audit requests.
•  Act as the in-country project management focal point for all HR.
•  Act as safeguarding focal point.

Legal and Compliance

•  Ensure all necessary legal and regulatory documents are filed with national authorities to maintain INSO’s in-country registrations.
•  Create a tracker for renewal of INSO registration documents as well as staff visas and work permits.
•  Develop and oversee control systems to prevent violations of legal guidelines and internal policies.
•  Lead audit follow-up and implement recommendations in all areas of Operations

Facilities and Asset Management

•  Manage the entire scope of facilities management.
•  Prepare and maintain the country office’s leases and contracts with suppliers.
•  Equip and maintain all staff facilities and vehicles.
•  Establish and maintain a central asset register.

Procurement and Logistics

•  Enforce compliance with Procurement and Logistics regulations.
•  Oversee full implementation of procurement processes.
•  Enforce all controls to prevent fraud and corruption.
•  Carry out routine local market surveys for goods and services.
•  Carry out supplier checks and vet them against anti-terror or sanction lists.
•  Manage and implement INSO fleet guidelines policy.
•  Contribute to donor reporting in area of asset management/logistics/procurement.

Safety and Security

•  Serve as the focal point for the Global Risk & Safety Manager.
•  In coordination with the Global Safety & Risk Manager, update the Country Security Management Plan (CSMP) and Security Risk Assessment (SRA).
•  Ensure appropriate steps are taken to safeguard INSO facilities, vehicles, and assets.
•  Ensure drivers and guards are briefed on country safety and security protocols.
•  Ensure new staff/consultants/visitors are oriented and trained on the Country Security Management Plan.

Mandatory Requirements:

•  Fluency in English (written and spoken).
•  A Bachelor’s degree in a relevant field from a recognized academic institution.
•  At least 5 years of progressive Operations experience, at least 2 of which should be with an NGO or international organisation.
•  Highly self-motivated with the ability to manage multiple priorities and work to set deadlines.
•  Proficient use of MS Office and experience with database management.

Desirable Characteristics:

•  Previous experience with logistics and procurement.
•  General knowledge of donor procurement regulations.
•  Existing knowledge of INSO and affinity with its mission.
•  Experience as a user or admin of HRIS.
•  Prior field experience in West Africa in a similar position a plus.

INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.

Terms & Conditions

12-month renewable contract, €4,550 per month salary, 4 calendar days annual leave per month, 3 days of R&R every 3 months with a €1,000 R&R allowance each cycle, global medical coverage (excluding USA) and AD&D Insurance.

How to apply

Please submit applications to [email protected] and reference ‘Operations Manager’ in the subject line; Applications should be in English and include:

•  Updated CV (maximum 3 pages).
•  Cover letter detailing why you are interested in working for INSO and how your qualifications align with this role.

Please do not send any additional information. Only short-listed candidates will be contacted.

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