Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Specialist, Business Support Systems (BSS) at 9mobile Nigeria

Facebook Twitter LinkedIn WhatsApp
Full Time Jobs
Lagos
Posted 3 years ago

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Specialist, Business Support Systems (BSS)

Job ID: IRC4542
Location: Lagos, Nigeria

Job Summary

  • This role undertakes the operations of the relevant Business Support Systems (BSS)covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire BSS components and related software stack to achieve the required quality of service and service levels.
  • The role focuses on mainly on the Customer Relationship Management (CRM), KYC solution and Mobile Number Portability (MNP) systems but is required to have knowledge of and would be required to work on other BSS solutions, Provisioning, Middleware, Mediation and related systems.
  • The Convergent Billing System (CBS) is excluded from the scope of the BSS solutions.

Principal Functions
Tactical:

  • Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
  • Enforce BSS related processes and procedures.
  • Provide input on BSS Operations to other relevant IT processes and procedures.
  • Provides advisory services to IT Senior Management on BSS and operations
  • Support BSS architecture design and optimization and BSS integration with Operations Support Systems (OSS) and the CBS
  • Support project planning and execution within the BSS domain
  • Drive continual enhancements and improvements to the BSS and processes for business benefits.
  • Guide IT to optimal value creation using trending, analysis and benchmarking capabilities.
  • Drive for the attainment of agreed service levels for the BSS Operations and related KPIs
  • Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures.
  • Support Performance Management unit in Contract Management, Vendor Management & Service Level Management related to assigned BSS services.

Operational:

  • Monitor the assigned BSS application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
  • Carry out trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting for the assigned BSS applications.
  • Contribute to regular health check service to provides comprehensive BSS application status information for the assigned systems to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application.
  • Analyse and diagnose the resource utilization trends and problems associated with the application processes and tuning the assigned BSS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels.
  • Ensure proper documentation of the assigned BSS operating environments and storage into the knowledge management system for purposes of knowledge management and business continuity.
  • Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests related to the assigned BSS.
  • Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
  • Contribute to ensuring the adequacy of the available Disaster Recovery (DR) infrastructure of the assigned BSS to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible.
  • Participate in the periodic disaster recovery drills for services involving the assigned BSS as planned and executed by the IT Business Continuity team
  • Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned.
  • Implement a system to validate the integrity of replication and all DR processes / services between the primary and DR sites and provide periodic reports to IT Management.

Educational Requirements

  • Bachelor’s Degree in Engineering / Sciences from an accredited college/university preferred.
  • Strong customer-centricity is required.
  • 4 to 6 years of combined experience work experience in CRM, MNP and other BSS operations with role no less than half of those in an IT/Telecoms environment is strongly required.
  • Experience with IT resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights.
  • Sound knowledge of internal business processes in the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions.
  • Experience inworking / negotiating through complex issues and providing alternative solutions.
  • Good and demonstrable knowledge of & experience in IT Service Management in general and IT Operations specifically is required.
  • Highly developed business communications skill (verbal and written), good team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Features

Job CategorySpecialist

Others Also Applied For:

  • Business Development Adviser at Society for Family Health (SFH)
  • Head, Project Management Office at Natcom Investment and Development Company Limited (Trading as NTEL)
  • Project Manager at Natcom Investment and Development Company Limited (Trading as NTEL)
  • Head of Procurement at Natcom Investment and Development Company Limited (Trading as NTEL)
  • Manager, Internal Audit at Natcom Investment and Development Company Limited (Trading as NTEL)
  • Property Officer at Natcom Investment and Development Company Limited (trading as NTEL)
  • Financial Operations Advisor at Natcom Investment and Development Company Limited (trading as NTEL)
  • Head of Property at Natcom Investment and Development Company Limited (trading as NTEL)
  • Project Management Officer at Natcom Investment and Development Company Limited (trading as NTEL)
  • Talent Management Advisor at Natcom Investment and Development Company Limited (trading as NTEL)
  • Maintenance Officer at Efezi Southsea Nigeria Limited (2 Openings)
  • Hotel Security Operative (Male) at Efezi Southsea Nigeria Limited (2 Openings)
  • Hotel Stationed Dispatch Rider at Efezi Southsea Nigeria Limited (2 Openings)
  • Hotel Apartment Sales & Marketing (Male / Female) at Efezi Southsea Nigeria Limited
  • Sales & Marketing Manager (Female) at Efezi Southsea Nigeria Limited (2 Openings)
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email

JOBS BY STATE

  1. Jobs in Nigeria 
  2. Jobs in Lagos State 
  3. Jobs in Abuja
  4. Jobs in Rivers State
  5. Jobs in Borno
  6. Jobs in Kano
  7. Jobs in Yobe
  8. Jobs in Zamfara
  9. Jobs in Taraba
  10. Jobs in Sokoto
  11. Jobs in Plateau
  12. Jobs in OYO
  13. Jobs in Ondo
  14. Jobs in Ogun
  15. Jobs in Osun
  16. Jobs in Niger
  17. Jobs in Nasarawa
  18. Jobs in Kwara
  19. Jobs in Kogi
  20. Jobs in Kebbi
  21. Jobs in Katsina
  22. Jobs in Kaduna
  23. Jobs in Jigawa
  24. Jobs in Imo
  25. Jobs in Gombe
  26. Jobs in Enugu
  27. Jobs in Ekiti
  28. Jobs in Edo
  29. Jobs in Ebonyi
  30. Jobs in Delta
  31. Jobs in Cross River
  32. Jobs in Benue
  33. Jobs in Bayelsa
  34. Jobs in Bauchi
  35. Jobs in Anambra
  36. Jobs in Abia
  37. Jobs in Adamawa
  38. Jobs in Akwa Ibom
  39. Jobs in FCT
  40. View More State

JOBS BY INDUSTRY

  1. Advertising / Branding / PR Jobs
  2. Agriculture / Agro-Allied Jobs
  3. Aviation / Airline Jobs
  4. Banking / Financial Services Jobs
  5. Blockchain Jobs
  6. Building / Construction Jobs
  7. Business Management Jobs
  8. Consulting Jobs
  9. Creative / Arts Jobs
  10. Education / Teaching Jobs
  11. Engineering / Technical Jobs
  12. Food Services Jobs
  13. General Jobs
  14. Government Jobs
  15. Healthcare / Medical Jobs
  16. Hospitality Jobs
  17. ICT / Telecommunication Jobs
  18. Insurance Jobs
  19. Internet / E-commerce Jobs
  20. Janitorial Services / Environment Jobs
  21. Law / Legal Jobs
  22. Logistics and Transportation Jobs
  23. Manufacturing / Production / FMCG Jobs
  24. Media / Radio / TV Jobs
  25. NGO / Non-Profit Associations Jobs
  26. Oil and Gas / Marine Jobs
  27. Online Sales / Marketing Jobs
  28. Pharmaceuticals Jobs
  29. Power / Energy Jobs
  30. Professional / Social Associations Jobs
  31. Raffle Jobs
  32. Real Estate Jobs
  33. Religious Jobs
  34. Research Jobs
  35. Rotic Aluminium Extrusion Jobs
  36. Sales / Retail Jobs
  37. Science Jobs
  38. Security Jobs
  39. Social Media Marketer Jobs
  40. Travel and Tours Jobs

MOST POPULAR JOBS

  • Federal Government Jobs 
  • United Nations (UN) Jobs
  • Dangote Group Jobs
  • MTN Jobs
  • Baker Hughes Jobs 
  • ECOWAS Jobs
  • Non Governmental Organizations (NGO) Jobs
  • Save the Children Jobs
  • United Nations Children’s Fund Jobs
  • African Development Bank Group (AfDB)
  • Catholic Relief Services (CRS)
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.