Care Point Agent at R-Jolad Hospital

Job Title: Care Point Agent

Activities

• Greet patients, families, and visitors entering the hospital with warmth and professionalism, assisting them in navigating to their desired destinations within the hospital premises.
• Provide clear and concise directions, maps, and instructions to help individuals locate clinics, departments, amenities, and other hospital facilities.
• Respond promptly and courteously to inquiries from patients, families, and visitors regarding hospital services, visiting hours, amenities, and general
• Provide accurate information on patient registration procedures, insurance coverage, billing inquiries, and administrative processes, ensuring clarity and understanding.
• Assist patients in scheduling appointments, registering for medical services, and completing necessary paperwork or documentation required for admission, testing, or treatment.
• Act as a patient advocate by actively listening to patient concerns, addressing issues promptly, and escalating complex or urgent matters to appropriate hospital staff members for
• Offer empathetic support, reassurance, and guidance to patients and families during stressful or challenging situations, demonstrating compassion and understanding.
• Demonstrate professionalism, courtesy, and empathy in all interactions with patients, families, and visitors, striving to exceed their expectations and deliver exceptional customer
• Anticipate and proactively address patient needs, concerns, and preferences, demonstrating a genuine commitment to enhancing the patient’s experience.
• Assisting walk-in visitors with inquiries and
• Communicate effectively and diplomatically with patients, families, hospital staff, and external stakeholders, conveying information, accurately, and respectfully.
• Remain calm, composed, and responsive during emergencies or crises, following established protocols and procedures to ensure patient safety, security, and efficient resolution of
• Collaborate with hospital security, clinical staff, and emergency response teams to coordinate patient flow, manage crowds, and provide assistance as needed during emergencies.
• Administer and collect data from surveys and feedback on patient
• Share the report and areas for improvement to the Team Lead for appropriate.

Candidate Profile

• Bachelor’s degree in Business Administration, Social Studies, Mass Communication, Linguistics, or a related field (preferred).
• Familiarity with customer service software, electronic health records (EHR), and other relevant
• Ability to listen actively and understand patients’ needs and
• Basic understanding of medical terminology, healthcare procedures, and hospital
• Ability to explain medical processes and protocols to patients in an understandable
• Ability to quickly identify issues and find effective
• Ability to prioritize tasks and manage time effectively to ensure timely responses to patient inquiries and efficient workflow.
• Previous experience in customer service, hospitality, or patient relations, preferably in a healthcare or hospital setting.
• Experience in administrative roles, managing tasks such as scheduling appointments, maintaining records, and handling paperwork.
• Ability to manage multiple tasks efficiently and maintain organized.
• Strong interpersonal skills, with the ability to interact effectively with diverse populations, including patients, families, visitors, and hospital
• Excellent communication skills, both verbal and written, with proficiency in English; additional language proficiency may be
• Demonstrated problem-solving abilities, with the capacity to remain calm and composed under pressure and adapt to changing priorities and situations.
• Proactive approach to resolving conflicts and addressing patient
• Capability to handle stress and recover quickly from
• Persistence in the face of challenges and maintaining focus on providing excellent patient.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy

Website:
Official Job Website: https://rjolad.com/job-application/