Hotel Receptionist at Avenza Grand Spring Hotel

Job Title: Hotel Receptionist

Job Description

• The Hotel Receptionist is the first point of contact for guests, responsible for delivering exceptional service to ensure a positive and memorable stay.
• This role involves managing reservations, handling guest check-ins and check-outs, processing payments, and providing concierge services.
• A professional demeanor, excellent communication, and attention to detail are critical for maintaining guest satisfaction and upholding the hotel’s standards of excellence.

Primary Responsibilities
Guest Check-In and Check-Out:

• Welcome guests warmly and handle the check-in/check-out process efficiently.
• Verify guest identity, process payments, and issue room keys.

Reservations Management:

• Manage phone, email, and online reservations, ensuring accurate record-keeping.
• Coordinate with the reservation team to optimize room occupancy.

Guest Services and Information:

• Provide guests with information about hotel services, local attractions, and transportation.
• Respond promptly to guest inquiries and resolve complaints or escalate issues as needed.

Front Desk Operations:

• Maintain an organized and professional reception area.
• Keep accurate records of room availability, bookings, and payments.
• Balance cash registers and report daily financial transactions.

Communication and Coordination:

• Liaise with housekeeping, maintenance, and other departments to meet guest needs.
• Notify relevant staff of guest arrivals, departures, and special requests.

Security and Safety:

• Monitor guest access and ensure compliance with hotel policies.
• Report any suspicious activities or security issues to management.

Administrative Duties:

• Handle correspondence, emails, and calls professionally.
• Maintain guest records and ensure data privacy according to hotel standards.

Requirements

• Courses / Qualification: OND
• Relevant Experience: 1 – 2 years experience in a similar role
• Required Age: 23-30 years

Special Skills & Key Behavioural Competencies:

• Excellent customer service and communication skills.
• Proficiency in hotel management software and basic computer skills.
• Strong organizational skills and attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Professional appearance and a friendly demeanour.
• Problem-solving skills and the ability to handle conflict diplomatically
• Must be resident in City of interest.

Application Instructions:

The application deadline is on 17th January, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.