Information Technology Assistant at Economic Community of West African States (ECOWAS)

Job Title: Information Technology Assistant

ROLE OVERVIEW:
Under the supervision of the Information Technology Officer, the incumbent shall provide support and assistance in the smooth running of workstations and all other IT equipment of the office. Be responsible for any other assignment as may be assigned by the supervisor.

ROLE AND RESPONSABILITIES:

• Respond promptly to IT related queries via chat, e-mail or phone as the case may be;
• Assist in the training of other staff members on how to troubleshoot and diagnose systems
  related problems.
• Assist to write, edit, and revise training manuals for new and updated software and hardware.
• Diagnose system errors and other issues.
• Provide technical assistance for system related questions and issues.
• Request feedback and/or monitor calls and other methods of correspondence to improve
  training methods.
• Serve as first and second level service support to users;
• Run reports and assist in analyzing common complaints and problems;
• Install/ update software for users as required;
• Remotely accessing hardware or software for clients to make changes and fix problems.
  

ACADEMIC QUALIFICATIONS AND EXPERIENCE:

• Brevet de Technicien Superior (BTS)/ Ordinary National Diploma (OND) in Information
  Technology, Computer Science or in a similar field from a recognized Institution.
• Microsoft Certified System Engineer (MCSE), Cisco Certified Network Professional (CCNP) or
  similar certification will be an added advantage.
• 5 years’ experience in Information Technology or Computer Science or related field is required;
• Experience in working with interactive systems and applied knowledge of the organizations
  information infrastructure and IT strategy as it relates to user area(s);
• Applied knowledge of general office automation software and local area networks;
• Knowledge of maintenance of assigned systems and development of innovative approaches to
  resolving wide range of issues/problems.

AGE LIMIT:

• Be below 50 years old. This provision does not apply to internal candidates.

ECOWAS KEY COMPETENCIES:

• Ability to assume a credible presence when explaining rules, standards and expectations (e.g.,
  deadlines) to ensure compliance and work expectations are met;
• Ability to motivate self and/or others to engage in discussions that will result in
  recommendations to improve processes, templates or other work tools;
• Ability to engage in positive approaches to teamwork, participate actively in discussions and
  the achievement of team goals;
• Ability to take responsibility for own career and performance with the occasional guidance from
  the supervisor/mentor;
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and
  experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening and multitasking skills with a good understanding of client service
  responsibilities and role in representing ECOWAS values in all interactions;
• Ability to take initiative to resolve routine problems associated with assigned tasks using good
  judgment in involving colleagues or superiors as required;
• Ability to work as part of a team with the ability to explain client interactions to resolve
• concerns, problems and improve services;
• Ability to manage own time effectively and organize own work area in a manner that will meet
  performance expectations related to assigned client services;
• Ability to direct people to the appropriate source for further information and ask for help when
  overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse
  cultural backgrounds;
• Good diversity management skills to interact with individuals in a manner that is culturally
  appropriate and in accordance with ECOWAS rules/policies;
• Ability to recognize preconceived notions and stereotypical views of certains groups and
  individuals and to successfully adopt inclusive and culturally appropriate behaviors;
• Ability and responsibility for incorporating gender perspectives and ensuring the equal
  participation of women and men in all areas of work;
• Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned
  responsibilities;
• Ability to keep up to date with Departmental activities, schedules and goals of pertinence to
  own work team, functional area;
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound
  judgment in their application;
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily
  assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned
  tasks;
• Ability to organize files and information for easy retrieval and record keeping;
• Ability to spot mistakes, act promptly to correct them and learn from experiences;
• Knowledge and ability to challenge and question fundamental assumptions regarding
  accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g., office software programs,
  including spreadsheets, word processing and graphic presentation software; ability to type and
  format presentations, reports, manuals, newsletters, website content and proficiency in
  information communication technologies (ICT);
• Well-developed information sharing skills using technology and in accordance with established
  processes and practices;
• Advanced verbal assertiveness and communication skills with a demonstrated ability to
  acknowledge and understand the validity of others’ viewpoints and to respond in a constructive
  manner;
• Proficiency in information communication technologies(ICT);
• Fluency in oral and written expressions in one of the ECOWAS official languages of the
  Community (English, French & Portuguese). Knowledge of an additional one will be an added
  advantage.
• Ability to allocate time for specific task in a manner that will meet deadlines and
  quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and
• focusing on the most important steps first;
• Ability to contribute to maintaining organizational performance standards throughout
  implementation of new processes, practices and plans adopted by the Department and of
  relevance to assigned tasks;
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities;
• Ability to follow through with commitments made to others.

Application Instructions:

The application deadline is November 27th, 2024. This position is subject to local recruitment pursuant to article 9 (3) of ECOWAS Staff Regulations
(revised 2021). Candidates shall be recruited from ECOWAS citizens who are resident in the member
state where the position has been advertised.

Applications should be sent to: [email protected]

Method of assessment: Assessment of internal qualified candidates may include a written exercise
and competency-based interview.

Click here to download the application form (Docx.)

Note

• Applications initially submitted with only the CV remain acceptable. 
• Assessment of qualified candidates may include a written exercise and a competency-based interview.
• Potential candidates must be under 50 years of age.
• Female applicants are encouraged.
• Only shortlisted candidates will be contacted.

 It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:

Official Job Website: https://www.ecowas.int/careers/