Information Technology Officer at Search for Common Ground (SFCG)

View Jobs at Search for Common Ground (SFCG)

Full Time Jobs

Abuja FCT Nigeria

Posted 8 months ago

Job Title: Information Technology Officer

Provide IT support to Nigeria staff
Provide awareness training for Cybersecurity and Data Privacy and monitor compliance with associated policies
Provide technical expertise and user orientation and/or training for Search’s employee database, organizing and maintaining employee records and documents, ensuring data privacy, providing help desk support and participating in various information technology projects.
Provide general office troubleshooting for Dell, Apple, and Android devices as well as provide support for Windows, Mac OS X, Microsoft Office, Google Apps, and other solutions in our current portfolio

Employee Records Management:
Troubleshoot data sync issues between systems related to data accuracy and integrity issues
Set up user accounts
Prepare procedures requiring extensive manual documentation.
Set up administrative (security/permissions) rights for existing and new employees
Provide training to users and generally in collaboration with HR
Create evolving layman-friendly training materials and ongoing documentation to support system effectiveness and compliance.
Contribute to and collaborate to workflow solutions related to HRIS
Sync Fields Integrity
Know the system well to perform various technical tasks depending on needs such as assigning user security and permission settings and helping resolve software issues and organizational structure changes that include department or team name changes and other updates that impact another system or security or access rights.

Assist with the development, publishing and awareness training related to global document management architecture
Monitor global consistent use of document management architecture and assist users in the proper use of document management and collaboration tools, especially regarding document sharing and associated permissions

Assist in the development, publishing, awareness and training of IT related policies and procedures
Analyze cybersecurity reports on a regular basis and flag issues to the Senior Specialist, IT for follow up and potential remediation procedures
Monitor compliance with data privacy policies and procedures and flag issues to the Global IT Director for follow up and potential remediation procedures

The Information Technology Associate will ensure the IT services in the headquarters offices operate smoothly.
Serves as the initial point of contact for troubleshooting IT related problems in the Nigeria Office, including hardware/software, and printer problems.
Provide audiovisual and technical assistance in conference rooms
Provide tier 1 support through the helpdesk ticketing system, and work with other members of the IT team to resolve related issues.

Administer and support the Navex system
Serve as backup for job posting and other transactional tasks related to applicant tracking system
Provide general IT project support and implementation to the organization when implementing new technologies and solutions
Document processes and procedures
Assist in research, procurement, provisioning, and shipment of IT equipment including laptops/desktops, accessories, and other equipment
Manage vendor payments
Assist department with registering, tracking, and renewing equipment maintenance contracts
Work with hardware and software vendors in initiating warranty claims and general support

Engages and communicates effectively across functions and across teams.
Participates in external meetings.
Builds relationships and engages effectively with collaborators.
Uses resiliency and exhibits flexibility and adaptability to changing tasks and team priorities.
With oversight by the supervisor, writes technical sections for team documents, briefing materials, and presentations.
Works across functions from a multicultural perspective that reflects consideration of other cultures, other viewpoints, and other ways of doing things.
Sensitively recognizes ethical situations.
Focuses on the key objectives of a task or project.
Creates accurate, organized, and timely work.
Is resourceful with time management and technology to prioritize tasks with limited supervision.

Bachelor’s degree in Information Technology, Computer Science, or related field.
3 years´ professional experience carrying out IT duties
Experience working in an INGO sector