Information Technology Officer at Dangote Group

Job Title: Information Technology Officer

Job Summary:

Provide hands-on technical support on all IT related issues to end users at DCT,Ibese.

Responsibilities

• Serve as the primary contact for all IT-related issues to end users in DCT, Ibese.
• Provide first-level support on all IT-related issues and escalate more technical problems to appropriate second-level/expert support teams within the Group IT function.
• Follow up with second-level/expert support teams to ensure prompt resolution of escalated faults/requests and handle communication between the end user and expert support teams.
• Communicate the resolution of faults to the end user/request initiator.
• Provide input to relevant IT teams on possible enhancements to existing systems, based on user feedback.
• Ensure consistent operation and uptime of client networks, including routers, servers, switches, firewalls, VPNs, and other network components.
• Install, configure, and maintain computer hardware, software, and network systems.
• Diagnose, troubleshoot, and resolve technical issues, including deployment and debugging of new hardware and software.
• Document all relevant activities, including maintenance, troubleshooting, client interactions, and IT assets.
• Manage user accounts, passwords, and permissions.
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security.

Requirements

Education

• Bachelor’s degree or its equivalent in Computer Science, Information Technology, Computer Engineering, or a related discipline.

Work Experience: 3 to 5 years of relevant work experience.

Skills

• Analytical skills for identifying and addressing IT-related problems and challenges.
• Ability to install, configure, and maintain IT hardware (computers, servers, routers, etc.) and software (operating systems, applications, etc.).
• Knowledge of networking protocols, troubleshooting, and network security.
• Provide clear and understandable technical support to non-technical users

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://apply.workable.com/dangote/