Customer Relations Officer at Future Moves Recruitment Agency Limited (FMR Agency)

Job Title: Customer Relations Officer

Job Brief

• The Customer Support Executive is also known as the Travel Consultant (Customer Support).
• The ideal candidate answers customers’ travel queries in airline ticketing arrangements, hotel accommodations and attractions.
• You will answer queries on products and services, and provides up-to-date pricing and availability information.
• You also provide accurate visa requirements and application details at the time of ticketing.
• The candidate is expected to be organized and service-oriented.
• You advise on possible routing options and provides information on any safety alerts relating to the destination of choice. You also mentor the staff on all aspects of travel services.

Tasks

• Confirm customer data is maintained within customer relationship management system.
• Generate reports on customer feedback on vendors’ service standards.
• Perform processing of account receivables.
• Provide feedback based on usage of workplace technology.
• Provide information to customers including visa requirements, and applicable discounts or corporate rates.
• Report budget utilization and spending against department’s key performance indicators within approved budget.
• Research market trends in technology applications to improve productivity and innovation.
• Respond to customers’ queries and complaints.
• Supervise junior team members on sale of products and services for current customers based on travel preferences.
• Supervise junior team members to process account receivables.
• Support booking and ticketing with coordination and reservations department based on customers’ selection.
• Support sale of products and services for current customers based on travel preferences

Salary
N100,000 – N150,000 monthly.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates should send their CV to: [email protected] using the job title as the subject of the mail.

Note: Only shortlisted candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://fmragency.com/