Manager - Relationship, ACB at Stanbic IBTC Bank

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Nigeria

Posted 4 hours ago

Job Title: Manager – Relationship, ACB

Job Description

To effectively resolve customer complaints and complex queries.
Ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

Candidates should possess a B.Sc Degree in Social Science or related field.
Masters and Professional certifications can be an added advantage.

Experience:

1-3 years experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
Understanding of Stanbic IBTC’s products and services.
Mandarin speaking.

Behavioural Competencies:

Adopting Practical Approaches
Articulating Information
Challenging Ideas
Convincing People
Exploring Possibilities.

Technical Competencies:

Banking Process & Procedures
Customer Understanding (Consumer Banking)
Product Knowledge (Consumer Banking)
Active Listening
Query Resolution.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website
Official Website: https://www.standardbank.com/sbg/standard-bank-group/careers