Customer Service Manager at Sun King (Formerly Greenlight Planet)

Full Time Jobs

Nigeria

Posted 3 years ago

Greenlight Planet is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Customer Service Manager

Location: Nigeria
Employment Type: Permanent – Full Time
Department: EasyBuy Program Management

About Greenlight Planet: Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

Job Requirements

Have a Bachelor’s / HND qualification from any higher accredited higher insitution
3 years plus experience of managing operational customer service teams at a team manager role.
Must be a team player, patient and people centric as you will be dealing with a highly skilled and conversant team.
Have keen analytical and research abilities i.e You’re Are highly analytical and able to translate customer feedback into data, and customer ideas into product recommendations.
Demonstrate ability to motivate and communicate with others at all levels.
Influential relationships skills and able to use these relationships to deliver engagement improvements.
Excellent communication and negotiation skills.
Strong organizational skills ensure you’re on top of every follow up and nothing falls through the cracks.
Ability to work well and mentor culturally diverse skilled teams.
Good with staff engagement and team motivation concepts that can boost staff morale.