Guest Service Agent at Tivana Workforce

Job Title: Guest Service Agent

Job Summary

• A Guest Service Agent is the first point of contact for guests, ensuring a warm welcome and delivering exceptional service throughout their stay. 

Responsibilities
Key responsibilities include:

• Guest Check-In & Check-Out: Handling arrivals, departures, and reservations efficiently while maintaining a luxury experience.
• Personalized Guest Assistance: Addressing guest inquiries, and special requests, and providing recommendations for hotel services and local attractions.
• Problem Resolution: Managing guest concerns and complaints professionally to ensure satisfaction.
• Communication & Coordination: Liaising with housekeeping, concierge, and other departments to fulfill guest needs seamlessly.
• Billing & Payments: Processing payments, and invoices, and maintaining accurate records.
• Brand Representation: Upholding the hotel’s five-star standards in professionalism, appearance, and service excellence.

Requirements

• Interested candidates should possess a Bachelor’s Degree with 3 – 5 years experience.

Application Instructions:

The application deadline is 25th February, 2025. Qualified and interested candidates should send their updated Resume to: [email protected]   using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.