Team Lead, Customer Support at Fairmoney Microfinance Bank

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Full Time Jobs

Abuja FCT

Posted 3 months ago

Job Title: Team Lead, Customer Support

Roles and Responsibilities

Responsible for managing the daily operations and performance of the Customer Support Inbound calls Interactions and ensuring the efficiency of the team
Supervise and coordinate the daily operations of the resolution team
Ensure proper scheduling to manage dropped call rates and other service levels
Produce timely reports of activities
Ensure staff in the team are adequately equipped with the requisite systems and applications
Record statistics and performance levels of the team /individuals via daily, weekly, monthly, and other ad hoc reports on the team’s performance
Escalate any downtime or service failure promptly
Coach and train the agents on customer handling skills.

Requirements

A University degree.
A Master’s degree is an added advantage
Experience: A minimum of 3 years experience in Customer Services or Contact Centre roles (preferably in the financial services industry)
Good Communication
Customer Engagement and Relationship Management
Strong Leadership and Time Management skills
Emotional Intelligence (Self-Control).

Benefits

Private Health Insurance
Pension Plan
Training & Development
Performance Bonus.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy

Website:
Official Job Website: https://fairmoney.io/

Recruitment Process