System Admin Officer / IT Officer at Zeus Microfinance Bank

Job Title: System Admin Officer / IT Officer

Job Description

• The IT Officer/ Systems Administrator will be responsible for maintaining the bank’s software application, IT network, servers and security systems.
• He will beresponsible for investigating and diagnosing network problems, collecting IT usage stats, making recommendations for improving the Bank’s IT systems and carrying out routine configuration and installation of IT solutions.

Responsibilities

• Technical Support: Provide first-level support for IT issues, including troubleshooting and resolving hardware, software, and network problems in a timely and efficient manner.
• System Setup & Maintenance: Install, configure, maintain and setup work stations, desktops, laptops, printers, and other peripheral devices. Perform regular system updates, software installations, and patch management.
• User Support: Assist employees with all system related issues, configuration, and usage of company IT systems and tools, email setup, permissions, passwords, collaboration tools, security protocols etc.
• Incident Management/System Upgrades: Log, prioritize, and manage support requests using ticketing systems, escalating issues when necessary, and ensuring timely resolution of technical problems.
• Network Support: Assist with basic network troubleshooting, such as connectivity issues, VPN setup, network maintenance and system Upgrade, Security Configurations, Wi-Fi troubleshooting etc.
• Security Compliance/Privacy: Ensure that end-users follow IT security policies and guidelines, such as password management, data protection, and system access.
• Documentation/ Records: Maintain records of IT support requests, resolutions, and common technical issues to aid in faster troubleshooting in the future. Also maintain records/logs of repairs and fixes and maintenance schedule.
• Inventory Management: Keep track of IT assets, including hardware inventory and software licenses, ensuring equipment is maintained and replaced as needed.
• Training and Support: Provide guidance and technical training to users on the use of new software and hardware, and cybersecurity awareness ensuring a high level of IT literacy within the organization.
• Collaboration: Work closely with other IT team members to ensure seamless integration of IT services and the resolution of technical issues.
• Continuous Learning: Stay up to date with the latest trends, technologies, and best practices and apply them to the relevant processes.
• Requisitions: Identify computer or network equipment shortages and place orders. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Data Backup: Use high-speed transaction recovery techniques for data backup.
• Research: Research and make recommendations on server system administration.
• Reports: Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement.

Application Instructions:

The application deadline is 18th July, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.