Head of Operations at Zeus Micro Finance Bank

Job Title: Head of Operations

Scope of the Role

• The Head of Operations is responsible for the overall operations of the microfinance bank, including cash management, loan processing and disbursement, customer service, risk management, and compliance with regulations.
• They oversee the work of the operations team and develop and implement policies and procedures to ensure the smooth and efficient operation of the bank.
• They also work with the management team to set strategic goals and objectives for the bank.

Specific Responsibilities

• Assist with internal, external, and regulatory audits and examinations
• Oversee the overall operations of the microfinance bank, including cash management, loan processing and disbursement, customer service, risk management, and compliance with regulations.
• Responsible for effectiveness and efficiency of the branches, team development, team morale, and implementation of micro-finance code of conduct at the various levels of operations.
• Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.
• Liaise with the Financial Controller to ensure timely preparations of annual budget, quarterly budget review, forecasts, and business plans.
• Develop business relationships with potential customers as well as existing customers with the view to strengthening the Company’s customer relationship base.
• Analyze the business environment and make recommendations on the development of new products and enhance existing products to grow the Company’s customer base and outreach
• Provide advice on all operation issues to the report person.
• Appraise the operational system in place and monitor the implementation of the Company’s operation manuals, making appropriate recommendations regarding the need for change.
• Responsible for delivering budget results of all Branches.
• Co-ordinate the activities of all branches and handle all operation issues including computerization, change management, and balancing of books.
• Visit branches regularly to ensure operations are running smoothly.
• Provide on-the-job training to all department staff, including new recruits and existing staff.
• Any other duties and responsibilities that may be assigned from time to meet the objectives of the Company.
• Other duties as assigned by the Managing Director.

Technical Knowledge / Minimum Requirement

• A minimum of First Degree or its equivalent in any discipline (additional qualification in any business-related discipline would be an advantage).
• Evidence that the candidate possesses proven skills and competencies in practical microfinance banking has undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).
• A minimum of 5 years post-graduation experience out of which, at least, 4 must have been in the financial services industry and at least, 2 at the senior management level.
• Have proven operational experience in a FinTech or financial institution
• Demonstrate professional maturity and leadership skills with strong interpersonal and networking skills
• Possess experience in innovative payment mechanisms and understand FinTech laws and regulations in Nigeria
• Excel in working relationships with the banks and regulators
• Possess high level of trust to drive best practices with minimal supervision
• Have outstanding project management and leadership skills
• Have a strong business acumen and problem-solving ability
• Possess excellent analytical skills, in-depth understanding of business models
• Strong knowledge of Fintech/Start-ups ecosystem
• Good understanding of CBN/NIDC and other regulatory landscape
• Deep knowledge of retail banking operations, retail products and commercialization.

Application Instructions:

The application deadline is 18th July, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Note

• Only shortlisted candidates will be contacted.
• We look forward to meeting you!