Customer Support Executive at Smash Technology

Job Title: Customer Support Executive

Activities

• The Customer Support Executive provides exceptional service to clients by addressing inquiries, resolving issues, and ensuring client satisfaction.
• This role is pivotal in maintaining positive client relationships and company reputation.
• Respond promptly to customer inquiries through various channels.
• Resolve complaints and ensure client satisfaction.
• Document interactions and follow up on unresolved issues.
• Provide feedback on customer needs and experiences to improve service.

Candidate Profile

• Bachelor’s Degree in any related field.
• 3+ years of experience in a customer support role.
• Strong communication and active listening skills.
• Ability to manage challenging interactions professionally.
• Proficiency in CRM software.
• Empathy and dedication to excellent customer service.

Application Instructions:

The application deadline is 8th November 2024. Therefore qualified and interested candidates should forward their CV to: [email protected] using the Job Title as the email’s subject.