Executive – Shop Operations (Customer Care Service Executive) at Ascentech Services Limited (2 Openings)

Job Title: Executive – Shop Operations (Customer Care Service Executive)

Major Deliverables

• First line interaction with customers
• Ensure customer queries/requests/concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for stock and cash management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standard are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure customer service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure customer delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure daily operational reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations / processes
• You are to report to the Direct-supervisor Shop operations ; Functional – Territory sales manager

Qualifications

• Graduate/ Post graduate
• 1 to 2 years experience in similar role
• Relevant industry experience
• Been on the front end handling customers and team
• Must have sharp business acumen
• Must have planning and organizing skills proven achiever
• Excel knowledge is a must
• Graduate/ Post graduate
• 1 to 2 years experience in similar role
• Experience in customer service
• Experience in cash and stock management
• Experience in first line interaction with customers
• Candidate integrity is key(integrity checks to be provided)

Salary
N75,000 – N90,000 Monthly.

Application Instructions:

The application deadline is on 18th February, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.ascentech.com.ng/