Front Office / Operations Manager at a 5 Star Hotel – Tivana Workforce

Job Title: Front Office / Operations Manager

Key Responsibilities

• Oversee Hotel Operations: Manage the day-to-day operations of the hotel, ensuring that all departments are working together seamlessly to provide excellent guest service.
• Departmental Management: Supervise and coordinate the activities of department heads, including front office, housekeeping, food and beverage, and maintenance.
• Guest Satisfaction: Implement strategies to improve guest satisfaction, including responding to guest complaints and concerns, and ensuring that guest feedback is acted upon.
• Revenue Growth: Work with the General Manager to implement revenue-generating initiatives, such as promotions, packages, and events.
• Operational Efficiency: Identify areas for operational improvement and implement changes to increase efficiency, reduce costs, and enhance guest experience.
• Compliance: Ensure that the hotel complies with all relevant laws, regulations, and industry standards.
• Budgeting and Cost Control: Assist with budgeting and cost control, ensuring that departmental expenses are within budget and that cost-saving initiatives are implemented.
• Training and Development: Provide training and development opportunities for department heads and other hotel staff to ensure that they have the skills and knowledge needed to provide excellent guest service.
• Communication: Ensure that there is effective communication between departments and that all staff are aware of hotel policies, procedures, and initiatives.

Requirements

• Degree in Hospitality or related field: A degree in hospitality or a related field, such as business or management.
• Minimum 10 years of experience in hotel operations: A minimum of 5 years of experience in hotel operations, preferably in a management role in 5-Star hotel.
• Strong leadership and management skills: Strong leadership and management skills, with the ability to motivate and inspire staff.
• Excellent communication and interpersonal skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and other stakeholders.
• Analytical and problem-solving skills: Analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
• Knowledge of hotel operations and management: Knowledge of hotel operations and management, including front office, housekeeping, food and beverage, and maintenance.

Application Instructions:

The application deadline is 25th February, 2025. Qualified and interested candidates should send their updated Resume to: [email protected]   using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.