Online Sales / Customer Service Representative at Tempkers Limited

Job Title: Online Sales / Customer Service Representative

Job Description

• The Online Sales Representative/ Customer Service Representative is in charge of handling all things related to the company’s website.
• They take care of tasks like designing the website, maintaining the site and ensuring its reflects the company’s goals and image.
• Their main goal is to boost the website’s performance, attract visitors, and keep users engaged to help the company succeed.

Responsibilities

• Update/upload product with description and monitor the website
• Place order on the website and Process website orders for the entire website (Nigeria and other countries)
• Send emails from the website
• Creation of coupon codes and Enables/disable coupons
• Send back lodge emails
• Attend to all missing orders, abandoned carts, failed and cancelled orders on the website
• Use and respond to product question module.
• Update status of website order to processing if payment has been confirmed and update to shipper if order has been shipped out.
• Work with warehouse inventory, USA hike up inventory store inventory (Accra and Botswana stores) to update website inventory
• Creating tracking number and sending tracking number.
• Taking orders from website
• Update products running out of stock and completely out of stock and those restocked
• Sending verification mail
• Update prices/price change on the website
• Any issue with the website should be communicated to Mr. Javatech who’s the overall head of all website activities.
• Change a status on the website and delete product that are not longer in use.
• Update store locations/address
• Send push notification for products every two (2) days
• Treat abandoned carts by reaching out to customer either via mail or calls to know their responses and fill up required form and submit to either supervisor.
• Pick phone calls on 3cx calls
• Clear cache after product /price update
• Check for new orders and missing orders on the website
• Fill up forms for processing orders
• Reach out to client without phone number who has placed orders on the website.
• Push notification every Mondays, Wednesdays and Fridays.
• Submit daily business report to Boss via all the supervisor.

Requirements

• Candidates should possess relevant qualifications with 1 – 2 years of experience.

Application Instructions:

The application deadline is on 12th April, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully.

Note

• Preferably female applicants for gender balance.
• Notifications must be approved by Boss and then Admin.