Business Relationship Officer at Unified Payments

Job Title: Business Relationship Officer

Job Objectives

• Proper management of customers to ensure new businesses are won and existing businesses are maintained and grown.
• To provide assistance to team members

Duties & Responsibilities

• Manage relationship with clients to grow the existing business
• Collation of tasks from internal and external Call Notes/Meetings
• Follow up to deliver on commitments made to clients at meetings, using call notes as a guide
• Ensure resolution of clients’ complaints/requests within agreed SLA.
• Ensuring that no receivable stays beyond 30 days with client
• Trending banks’ Reporting needs and proactively ensuring that banks subsequently get such reports without prompting
• Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs)
• Follow up to get sign offs on PRFs, RFIs and PDDs internally
• Collation, updating, tracking and preparation of clients’ birthdays and yuletide gift items
• Delivery of birthday and Yuletide Gifts to clients

Key Performance Indicators

• Increasing Market share with clients based on agreed KPIs.
• Updating and follow up on deliverables to clients within agreed timelines/SLAs
• Prompt attendance to/closure of clients’ requests.
• Follow up on Helpdesk and relevant support teams to ensure all reported issues are resolved within agreed SLA.
• Follow up with client(s) to ensure receivables are settled within 30 days
• Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs) and sign-off of the same within 24hrs of request.
• Collation of client Birthday lists, advisement and preparation of clients’ birthday and yuletide gift packages a day before the birthday.

Job Requirements

• University Education: Bsc (2:1 or 2:2) or HND (Upper Credit) in any course
• Others: Professional Qualifications – added advantage.

Knowledge:

• Marketing and or sales experience/knowledge
• Prior experience in the financial industryadded advantage.
• Good knowledge and practice of relationship/key account management
• Card/Payment industry knowledge – added advantage.

Skill / Competencies:

• Computer skills (Microsoft Word, Excel and PowerPoint – mandatory)
• Good interpersonal skills.
• Critical reasoning and analytical abilities
• Good writing and oral communication & presentation skills
• Ability to work with minimal supervision
• Good problem solving skills
• Ability to work under pressure.

Application Instructions:

The application deadline is 31st July, 2025. Therefore, Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://up-ng.com/