Customer Service Officer at Mecer Consulting Limited

Job Title: Customer Service Officer

Responsibilities

• Deliver excellent customer support and resolve complaints
• Handle customer inquiries via phone, email, and in-person
• Provide accurate information on bank products and services
• Assist with account opening, loan applications, and transactions
• Cross-sell microfinance products and educate customers on financial literacy
• Maintain compliance with regulatory and internal policies

Requirements

• Bachelor’s Degree in Business Administration, Banking & Finance, or related field
• 1 – 2 years of experience in customer service, preferably in banking or financial services
• Strong communication, problem-solving, and interpersonal skills
• Proficiency in Microsoft Office Suite and banking software
• Customer-centric mindset with attention to detail and commitment to regulatory compliance.

Application Instructions:

The application deadline is 31st July, 2025. Therefore, qualified and interested candidates should send their CV to:  [email protected]  using the job title as the subject of the mail.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website
Official Website: https://mecer.consulting/category/recruitment/