Customer Experience / Community Manager at Stay Assist Limited

Job Title: Customer Experience / Community Manager

Responsibilities

• Support with Heart: Respond to guest and host inquiries across live chat, email, and social media with warmth, speed, and clarity.
• Smooth Onboarding: Guide new guests and hosts through KYC verification, account setup, and listing/booking best practices.
• Trust Building: Enforce quality and safety standards through proactive communication and issue resolution.
• Community Vibes: Help cultivate our host and guest communities through events, feedback loops, and personalized engagement.
• Spot Trends: Identify recurring user issues or feature requests and relay insights to Product, Marketing, or Ops.
• Track & Improve: Use data and tools to monitor satisfaction, response times, and resolution quality, then work with the team to constantly raise the bar.

What We’re Looking For

• Experience in hospitality, travel tech, or community support roles.
• Familiarity with KYC or verification processes.
• Multilingual abilities (are added advantage)
• Interest in local culture, food, and events, or just a curious traveler at heart!
• Bonus: Experience with booking systems, multi-vendor platforms, or working with African tech infrastructure.

Application Instructions:

The application deadline is 14th August, 2025. Therefore, qualified and interested candidates should send their updated Resume to: [email protected] using the job title as the subject of the mail.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.