Customer Service / Admin Personnel at Reposebay Human Resources Limited

Reposebay is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Customer Service / Admin Personnel

Location: Victoria Island, Lagos
Employment Type: Full-time

 About Reposebay: Reposebay is a boutique recruitment company serving both micro employers and SMEs with customized solutions and human capital growth strategies. Her career advisory specialty services have impacted over 3000+ job seekers

Job Requirements

• Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Respond to customer inquiries about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Inventory management and stock taking.
• Refer advanced cases to management for resolution, providing background information as necessary
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services
• Executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.
• Building brand awareness and increasing brand value and profitability.
• Increasing product sales and market share.
• Collaborating with different teams such as marketing, creative, legal, etc.
• Ensuring that messaging and marketing activities are aligned with brand and company values.
• Develop strong customer relationships in order to generate high volume of prospective clients
• Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company’s growth plan.
• Determine cross-selling opportunities among different products and services offered by the organization.
• Maintain client relationship management database and utilize it to manage customer contacts and mailing list.
• Implementation of operational policies and procedures.
• Actively involved in the day to day running of the store activities.
• Maintain approved look and feel of the store at all times
• Carry out daily administrative tasks.

 How to Submit Your Application

Interested and qualified candidates should send  relevant CV to: [email protected] using the Job Title as the subject of the email.

Note: This role need to be filled urgently.

 Application Closing Date
19th December, 2022.