Head, Agency Banking & VAS at Deloitte

Deloitte is the largest private professional services network in the world. Everyday, approximately 286,200 professionals in more than 150 countries demonstrate their commitment to making an impact that matters. Our West Africa practice serves multinationals, large national enterprises, small and medium-sized enterprises and the public sector across Nigeria and Ghana.

JOB TITLE: Head, Agency Banking & VAS

JOB LOCATION: Nigeria
Employment Type: Full time

JOB DETAILS:

• To effectively develop and grow the agent network and the agency banking and Value-Added Service (VAS) business line.

Key Responsibilities / Accountabilities
Strategy:

• Continuously develop and implement expansion and growth strategy for Agency Banking and VAS business lines
• Identify market trends for all business lines.
• Responsible for providing clients’ feedback and suggestions to the product development team to enhance product development/improvement process to ensure that the Company delivers unique, superior products and services that differentiated within the marketplace and deliver benefits and value to the customer.
• Carry out competitors’ analysis for review.

Business:

• Source and win Financial Inclusion projects in Nigeria.
• Prepare an annual work plan with clear targets for agents’ recruitment and revenue for the department.
• Implement the Agency Banking strategy in line with company’s overall strategy including drawing and implementing the Agent recruitment and training programme as per agency banking annual work – plan.
• Onboard new and grow the agent network of the company.
• Sign-up and increase the B2B client-base.
• Developing and leading initiatives to grow and sustain the departmental business lines profitability.
• Evaluating agency channel processes and procedures from time to time for improvement of more efficient operations, compliance, better controls and user-friendly.
• Ensure the annual agent onboarding target is met.
• Ensure the annual BVN & Account opening target is met.
• Manage relationship with the company’s B2B clients for VAS business lines.
• Preparation and presentation of business proposals to clients.
• Responsible for acquiring and working with customers to negotiate contractual relationships and ensure the Company achieves a win/win situation.
• Work with the Product management team to carry out market product and intelligence to ensure the organization remains competitive in the industry.
• Responsible for working with regional leads to set priorities, deliverables and ensure that regional/state targets are delivered.
• Work closely with the IT department to ensure agent transaction systems are up and running all the time.
• Carry out business risk assessments and institute controls in place to mitigate the risks, monitor compliance and safe operations of the agents by carrying out periodic visits.
• Attend conferences, meetings and key clients’ functions to generate business leads and raise awareness.
• Develop strategic relationships to help grow the Company’s network and business.
• Prepare and present to management a report on performance of the agent banking & VAS business lines as and when due or required.
• Work with the finance team to prepare the annual business development departmental budget.
• Ensure cost in kept in line with budget.
• Ensure all regulatory/compliance reports (e.g SANEF reports) are submitted as and when due.

Leadership:

• Provide visible leadership to the agency banking & VAS team.
• Set clear, realistic and measurable target for the different state/reginal heads and VAS business development officer.
• Ensuring that business objectives are delivered through a highly motivated and engaged team.
• Recruitment and development of the agency banking & VAS tea

Requirements

• Bachelor’s Degree in any discipline.
• At least 5 years’ experience in a similar role in a reputable fintech, Mobile Money Operator firm, or in a sales role of which 4 years must be in a managerial / leadership role.
• Additional qualifications will be an added advantage.
• Excellent understanding of any local language (Hausa, Ibo or Yoruba) & Agent network management.
• Good knowledge of local terrain/geography and understanding of business landscape (regulatory, legal & policy frameworks) that govern mobile payments/electronic payments & agent networks in Nigeria.
• Strong Interpersonal skills.
• Good Communication skills – verbal and written.
• Problem analysis and solving skill.
• Strong Business intelligence skill
• Good knowledge in MS Office.
• Ability to work under time constraints and adapt to change

Application Closing Date
Not Specified.

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