IT Support Specialist/Manager at PalmPay
Location: Nairobi, Nairobi, Kenya
Type: Full Time
Min. Experience: Manager/Supervisor
Job responsibilities:
1. Data analysis of payment channel and problem analysis;
2. Deal with and respond to business problems, cooperate with customer service team to solve problems in time;
3. Collect requirements, collect suggestions and optimize products;
4. Coordinate and promote the problem-solving of each department, and optimize the work flow of each department;
5. Follow up channel problems and contact channel supplier to locate and solve problems;
6. Timely respond to Shenzhen team issues and report the progress of problems;
Qualifications:
1. Full-time bachelor degree or above, major in computer science, 1-5 years working experience, can understand code and analysis log;
2. Good logical thinking ability and self-study ability;
3. Positive and responsible working attitude, good communication ability and coordination ability;
4. Be able to respond and cooperate with all departments in time;
5. Be able to work overtime on holidays.