QRx Key Account Junior Associate (Port Harcourt) at mPharma Nigeria
At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 350+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across six African countries (Ghana, Nigeria, Zambia, Kenya, Rwanda & Malawi).
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We are recruiting to fill the position below:
Job Title: QRx Key Account Junior Associate
Locations: Port Harcourt, Rivers
Employment Type: Full-time
Department: Quality Rx
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About QRx
- QRx is mPharma’s franchise partnership-based program which provides innovative and affordable infrastructure financial solutions for pharmacies to increase community access to affordable and authentic drugs and healthcare-related services
Position Description
- mPharma is looking for a dynamic individual with exceptionally high work standards to join our QualityRx team as a Key Account Junior Associate.
- He / She will serve as the primary voice for developing customer relationships that promote retention and loyalty of the model in support of mPharma’s mission, vision, values, and strategic priorities.
- This role will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
- This position reports to the Country Head of QualityRx.
Key Responsibilities
- Maintains a positive, empathetic and professional attitude toward customers at all times.
- Engages, and manages a pipeline of partner facilities and effectively communicates the values of mPharma and the benefits of mPharma’s Quality Rx Model.
- Monitors and tracks facility revenues to ensure growth including analysis of collected data to inform decisions key to revenue growth.
- Own and lead multiple customer accounts and manage relationships by providing professional customer support and ensuring customer satisfaction.
- Build and maintain strong relationships with partner facilities through the organization of customer service training and coordination of quarterly health screenings.
- Identifies new business development opportunities with partner facilities who are receptive to adopting the mPharma model to deliver agreed organic revenue targets.
- Serves as the main mPharma point of contact at partner facilities and supports the day to day seamless operations at partner QualityRx facilities.
- Serves as a product expert and provides existing customers with technical and product support where necessary.
- Interfaces with the Supply Chain team- procurement and Customer Service & Distribution to ensure all orders are fully serviced within agreed timelines.
- Provides valuable consumption insights to Supply Chain for monthly planning sessions.
- Delivers solutions to potential operational issues such as billing, and delays in the delivery of drugs. Proactively resolve issues arising from deployment in facilities and track progress of issue resolution.
- Works with the Billing team to provide reports on bill variance resolution and inventory process improvement.
- Works with the Customer Service team to implement services, procedures and tools that optimize the customer experience
- Works with internal stakeholders to develop and improve key marketing, health screening, training and communications materials.
- Contributes to any other initiatives that are critical to the continued success of the QualityRx Service.
Our Ideal Candidate
- An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
- A strong work ethic and a proactive “can do” attitude that requires minimal supervision
- Fluent English with excellent writing, verbal, analytical, and organizational skills
- Proficient in Microsoft Office Suite, specifically Excel.
- Experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
- Ability to provide fact-based advice and development of market and industry analysis.
- Understanding of business development initiatives and influencing stakeholders
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
Qualifications
- Degree in Pharmacy, Sales and Marketing or any relevant field.
- 4+ years of professional experience in a healthcare organisation (including internships)
- Pharmacist / Pharmacologists preferred.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online