Senior Tech Support Manager at Helium Health

Helium Health is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Senior Tech Support Manager

Location: Lagos
Job Type: Full time

 About Helium Health: Helium Health is a full-service Healthtech company that provides a suite of solutions for healthcare providers, payers, and patients in emerging markets – at the core of which is our SaaS based electronic medical records/hospital management information system (EMR/HMIS).

Job Requirements

• First Degree in Computer / Information Technology, Software Engineering, or any other related field. The equivalent of the same in working experience is also acceptable.
• Professional Qualification is required (ITIL is preferred).
• 8 – 12 years’ broad experience or equivalent in managing deployment of tech support to customers.
• Strong leadership, accountability, and collaborative skills with a high degree of ethical standards and integrity.
• Ability to work with non-technical end users to explain technical concepts, and clearly and  concisely document a technical issue from discovery, to research, to solution and implementation.
• Enjoys documenting processes and checklists to deliver a consistently high level of support experience.
• Detail-oriented and strong problem-solving skills.
• Excellent decision-making, negotiation, and conflict-resolution skills.
• Very good people management and team building skills.
• Strong interpersonal skills and the ability to quickly establish credibility.
• Experience providing technical support for SaaS and on-premise-based products via email, chat, phone, and on-site visits.
• Experience with a help desk system like Zendesk, Help Scout, or other ticketing systems.
• Nice to have – experience working with Linux, Docker, and a live chat system such as Intercom.
• Digitally savvy and proficient in the use of Microsoft Office and other work productivity tools.

  How to Submit Your Application

Interested and qualified candidates should: Click here to apply online

 Application Closing Date
Not Specified.