Specialist – Customer Support at MTN Nigeria

MTN Nigeria is inviting credible applicants who are willing to partake in its  ongoing recruitment to fill the position below:

Job Title: Specialist – Customer Support

Job Identification: 3140
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Customer Support
Division: MoMo Payment Service Bank (MoMo PSB)

 About MTN Nigeria:     The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

 Job Requirements

• Bachelor’s Degree in a relevant field (e.g., Business, Finance, or Customer Service) /or equivalent work experience.
• Relevant post graduate education an advantage

Experience:

• 3 – 7 years of experience in an area of specialization; with experience with working with others
• Proven experience in a customer service role, preferably within the financial industry.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Detail-oriented and highly organized, with the ability to handle multiple tasks and prioritize effectively.
• Proficient in using CRM systems and other relevant software applications.
• Knowledge of financial products, services, and regulations is highly desirable.
• Ability to maintain professionalism and composure in high-pressure situations.
• Demonstrated commitment to delivering exceptional customer experiences.

 How to Submit Your Application

Interested and qualified candidates should: Click here to apply online

Application Closing Date
Not Specified.