Team Member, Enterprise Application Support at UBA Group
Job Position: Team Member, Enterprise Application Support
Job Location: Nigeria
About UBA
United Bank for Africa Plc is a Nigerian pan-African financial services group headquartered in Lagos. It has subsidiaries in 20 African countries and offices in London, Paris and New York. It is listed as commercial bank by the Central Bank of Nigeria.
Job objective(s)
CANDIDATE PROFILE: Our ideal candidate should be able to ensure proper documentation of Enterprise Application support process/procedures and Configuration items, ensure up-to-date procedures for both end-users and operators of these systems, ensure timely understanding of any new software integration into company systems etc.
The candidate should have a first degree in Computer Science/Engineering, Systems Engineering or Operational sciences with strong Information Systems component and a minimum of 2 years’ relevant work experience.
JOB OBJECTIVE:
- To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.
- To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.
- To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.
ROLES & RESPONSIBILITIES:
1. Documentation of Enterprise architecture baseline
- Ensure proper documentation of Enterprise Application support process/procedures and Configuration items.
- Ensure up-to-date procedures for both end-users and operators of these systems.
2. Process optimization
- Ensure timely understanding of any new software integration into company systems.
- Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
- Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7×365
3. Project Delivery Effectiveness
- Managing assigned projects and program components to deliver services in accordance with established objectives.
- Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.
4. Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data
- Take necessary and prompt corrective actions to ensure the achievement of set objectives
5. Issue Closure within TAT:
- Ensure that support Issue raised by the business are resolved within the agreed TAT.
- Ensure mitigation against future occurrences
6. Adhoc:
- Render periodic report for management decision making.
- Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.
Skills required
- Applications support (ASUP L2)
- IT Operations (ITOP L2)
- Problem management (PBMG L3)
- Information security (SCTY L3)
- Service level management (SLMO L2)
- Configuration management (CFMG L3)
- Change management (CHMG L3)
- Release and deployment (RELM L3)
- Supplier relationship management (SURE L2)
- Learning & development management (ETMG L3)
- IT estate management (DCMA L3)
Minimum Education Qualifications
Previous Work Experience
Years
Knowledge required
- Change management experience gained within a large / complex operational business environment
- Product Knowledge and Experience
- Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across all.