Technical Implementation Manager at BAO Systems

Job Title: Technical Implementation Manager

Job Location: Abuja, Nigeria

Supervisor: Director of Implementation Services

Classification: Full-Time

About BAO Systems

BAO Systems is an industry leader in digital data solutions for health and development. We empower our partners to implement scalable and sustainable solutions that uncover data-driven insights to improve livelihoods, strengthen health systems, and achieve equitable human development.

Our team comprises passionate public health and development practitioners, information system experts, software engineers, system engineers, monitoring and evaluation advisors, and data scientists. We excel in providing a broad spectrum of services and products. For more information, please visit www.baosystems.com

Purpose of the role

Our Technical Implementation Managers work with clients and the BAO team to manage and support the implementation of new and modified DHIS 2 client instances. The right candidate for this position excels at keeping track of the details and has an expert-ability to recognize red flags to avoid issues before they happen.

Technical Implementation Managers handle the day-to-day workflow and communication to ensure projects are completed within their scope, on time, and to specification. This is not an entry-level position. The Technical Implementation Manager works as a DHIS 2 Technical lead within the Implementation team throughout the lifecycle of a project. 

Travel may be required.

Core job responsibilities

• Creating and managing project plans, monitor and review project progress and timelines, adjust schedules and plans as needed, and identify and resolve issues to ensure project success
• Maintaining strong constructive relationships between clients and BAO Systems
• Creating DHIS 2 technical design documents for complex projects as needed
• Managing timely presentation and completion of deliverables and regular status updates
• Identifying opportunities to leverage DHIS 2 and other custom development technologies
• Facilitating weekly meetings and review sessions with the client and project teams
• Preparation of user documentation and training documentation
• Identifying and escalating project risks and issues before they become critical
• Participating in weekly meetings with the Implementation and Delivery group to discuss progress and issues to be resolved
• Assist in project kick-off meeting and provide input on requirements gathering documentation
• Support DHIS2 project implementation
• Other duties as assigned

Required skills/experience

• Client-facing (external consulting) experience is required
• Demonstrated project leadership skills, with direct responsibility for managing project teams and schedules
• Demonstrated history of delivering high-quality results on schedule, and within budget
• Ability to translate client needs into solutions that work for the client and the company
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written, including an ability to translate technical jargon into client-appropriate communication
• Understanding of internet technology, development processes, and database structure
• Ability to organize and manage multiple priorities and perform problem analysis and resolution at strategic and functional levels
• High level of customer service orientation
• Impeccable attention to detail
• Manage and communicate with remote developers
• Ability and willingness to work in a fast-paced, demanding, and sometimes unstructured environment

Desired skills/experience

• DHIS 2 (and other Health Information System) implementation experience highly desired
• Experience working remotely with global teams
• Experience with meeting facilitation and/or leading workshops
• Professional proficiency in French or Spanish is a plus
• Candidates should ideally have  some project experience, preferably with health information systems in the developing world, and strong communication skills to work across a variety of skill levels and international settings.

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